Client Relations Manager
Thom Grigal, Client Relations Manager
As Client Relations Manager at Vacca Family Law Group, Thom guides and supports clients as they take their first steps toward a better future. Thom’s consultative and empathetic approach and his passion for building long-lasting professional relationships enable him to provide clients with excellent and compassionate service.
Thom’s career in ‘service’ began in the military while serving 4 years in the U.S. Navy aboard the nuclear fast attack submarine, USS Hammerhead (SSN-663). Following his naval service, Thom graduated from the State University of New York at Plattsburgh in 1998 with a B.A. in Education. He furthered his education at the Golf Academy of the Carolinas where he earned his A.S. in Business Development and Marketing.
His communication skills and unparalleled ability to deeply understand the concerns of the firm’s clients allow him to identify and present practical solutions to reach their goals.
“The most fulfilling aspect of this role is the ability to help people, particularly when many feel anxiety, pain, fear, loneliness, and hopelessness as they begin learning family law matters. If I am fortunate enough to hear a genuine connection in their voice, that I am here to help and offer a positive path for their future, well, that’s the highlight of my day.”
Thom regularly goes above and beyond to support his colleagues. Whether through acts of kindness, learning new processes to assist his counterparts, or simply asking, "WuddaYaNeed? " Thom strives to contribute to the firm and team's success.
When faced with changing circumstances or unexpected challenges, Thom follows a simple yet effective strategy: Listen, Learn, Accept, and Do. This mindset allows him to navigate situations, find practical solutions, and continuously improve his ability to determine innovative strategies to help clients resolve their unique family and divorce needs.